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Too many terms and conditions are written in jargon that no one understands or bothers to read. Listed below is Love Ruby’s commitment to you:
- Love Ruby, will do everything to ensure that you are happy with your purchase.
- If you are unhappy with your order, you may return it to us in an unused condition within 14 days of receipt for a full refund or exchange. If there has been a fault, Love Ruby will refund the postage costs.
- Only contact you if you say we can.
- Never pass on your details to anyone else.
- Ensure that you have good shopping experience by responding to your feedback and using the latest technology to keep your details safe and secure.
- Do our best to respond to your emails and calls immediately but always within 24 hours.
- Comply with all relevant consumer and privacy legislation and meet standards of best practice.
Love Ruby asks you to:
- Let us know immediately if you are unhappy with the service or goods you receive so we can correct any problems.
- Provide feedback on the service you received and the items you ordered.
- If you are returning anything please send it by guaranteed delivery – if we don’t receive it there is nothing we can do.
- If you are happy with your purchases tell your friends and family
- Not use any of the content of the website for other than personal use.
All transactions made via this website are subject to UK law.
